Policy overview
Information we may collect
Information you choose to provide may include your name, email address, phone number, ZIP code, communication preferences, and BMW vehicle details such as year, model, mileage, VIN, and coverage interests. We may also receive information you provide during phone, email, account, quote, contract, support, or claims-related interactions.
When you submit a form, records may include the page and form used, the consent language displayed, the date and time, and limited technical information needed to route the request, document consent, secure the site, and prevent abuse.
Account features, when enabled, may require login credentials, verification records, and activity needed to maintain and protect the account. If an enabled checkout uses a payment processor, payment information may be handled by that processor; Titan may receive transaction status, references, and related records needed to administer the purchase.
The site, hosting platform, and security services may automatically record IP address, browser or device type, requested pages, access times, referring information, cookie or session identifiers, and security events.
How information may be used
Titan may use information to operate and secure the website, respond to requests, evaluate available quote options, provide account or customer support, deliver communications authorized by the user, administer transactions and contracts, assist with claims-related support, maintain business records, improve site performance, investigate misuse, and meet legal or regulatory obligations.
A quote request does not establish vehicle eligibility, create coverage, or replace an issued contract. Any phone, email, or text consent is governed by the language shown where the information is submitted and applicable law.
Cookies and similar technology
Essential cookies or similar storage may be used for navigation, account sessions, security, fraud prevention, and saved preferences. Hosting and security providers may also process server logs and identifiers needed to deliver and protect the site. Optional analytics or advertising technologies, if enabled, may collect usage information under their applicable settings and notices.
Browser controls can block or remove cookies, but disabling essential storage may prevent account, form, or security features from working as intended.
When information may be shared
Information may be shared with vendors that perform services for Titan, such as website hosting, security, CRM or quote routing, customer communications, account support, payment processing, contract administration, and claims support. The parties involved depend on the feature used and the contract or transaction requested.
Information may also be disclosed when reasonably necessary to comply with law or legal process, protect users or systems, investigate fraud or misuse, enforce agreements, or complete a business transaction subject to applicable safeguards.
Your choices and requests
You may ask Titan to update contact information or communication preferences. Where required by applicable law, you may also request access, correction, deletion, or information about certain handling of personal information. Titan may need to verify identity and may retain information when permitted or required for contracts, transactions, security, fraud prevention, disputes, or legal compliance.
Text-message recipients may reply STOP to opt out or HELP for assistance. Email messages may include an unsubscribe method when required. A request to stop marketing does not prevent operational messages that are necessary for an account, transaction, contract, or support request.
Retention and security
Information may be retained for as long as reasonably needed for the purposes described above, including customer service, contract and transaction records, security, dispute resolution, and legal obligations. Retention periods can differ by record type and context.
Titan and its service providers may use administrative, technical, and physical safeguards appropriate to the information and service. No website, transmission method, or storage system can be guaranteed completely secure.
This site is intended for adults seeking information about vehicle service contracts and is not directed to children. Do not submit sensitive personal or payment information through ordinary email.