Contract details
Agreement number, customer information, and administrator contact.
Before repairs begin
Start with the claims instructions in your contract.
The administrator named in your issued vehicle service contract decides whether a repair is covered. Diagnosis, documentation, and prior authorization may be required before work begins.
Know who authorizes the repair
The issued agreement controls each step.
BMW Extended Auto Warranty is an independent marketing website operated by Titan Auto Warranty. It is not a BMW claims portal. Your contract identifies the administrator, claims contact, permitted repair facilities, covered components, and approval requirements that apply to your request.
- Locate the contract number and administrator’s claims contact
- Choose a repair facility permitted by the agreement
- Have the facility diagnose the failure and document its findings
- Obtain required authorization before teardown or repair work
Prepare the record
Give the administrator what the contract requires.
Required records vary. Review the agreement first, then gather the information requested for the vehicle and reported failure.
Vehicle details
VIN, current odometer reading, and relevant maintenance records.
Repair findings
The facility’s diagnosis, estimate, fault information, and requested repair.
Facility contact
A direct contact who can answer technical and documentation questions.
Five contract-first steps
A practical path from concern to decision.
This overview is general information. Follow the sequence, contacts, and deadlines stated in your own agreement.
Review the agreement
Find the claims number, facility rules, authorization requirements, and emergency-repair provisions.
Obtain a diagnosis
Ask a permitted repair facility to identify the cause of failure and prepare an estimate.
Request authorization
The facility or customer contacts the administrator as directed before covered work begins.
Support the review
Provide requested records and allow any inspection, testing, or estimate review required by the contract.
Follow the written decision
Confirm the authorized repair, customer responsibility, deductible, payment method, and any next steps.
Need help locating instructions?
Have your contract and vehicle details ready.
Titan support can help you locate available account or contract information. Claims authority remains with the administrator identified in the issued agreement.